Position Overview:
The professional in this position is as a liaison between SitusAMC and our clients to facilitate the delivery and implementation of Inhouse software and configuration into client production environments. This position receives, validates, and routes software defects internally for resolution. This position will also provide training to both clients and internal team members. In normal times this position travels nationally to support client installations.
Essential Job Functions:
- Issues validations, internal and external
- Performs Testing of Inhouse Applications for Project and Support-related activities
- Provides Client Admin, Client End-User, and Internal trainings, performs both on-site and utilizing VSD (Virtual Service Delivery)
- Upgrades Features, Enhancements, Issue Reviews, and Custom Configuration demonstrations
- Conducts Inhouse developed Application Configuration, Setup, and Installation
- Develops Inhouse Application knowledge and understanding of Business Concepts
- Create Specifications (Findings, Extensions, Enhancements), Documentation (User Guides, Release Notes, Configurations)
- Analyzes Specification and requirements
- Travel up to 15%
- Such other activities as may be assigned by your manager
- Associates degree or equivalent combination of education and experience
- 6 months to 1 year related experienced strongly preferred
- Strong working knowledge of Microsoft SQL Server, Internet browser software, and Microsoft Office suite
- Exhibits ability to learn and apply new skills
- Identifies and resolves problems in a timely manner gathering and analyzing information skillfully
- Works cooperatively in group situations; works actively to resolve conflicts
- Displays strong customer service acumen and skills
- Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation
- Ability to follow instructions and responds to management direction
- Ability to work independently
- Takes initiative and undertakes self-development activities
- Demonstrates accuracy and thoroughness
- Demonstrates Strong business acumen
Qualifications/ Requirements:
Special Requirements:
· The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment
Working Conditions:
· Office environment with frequent computer, mouse, keyboard use
· Alternating between sitting or standing as needed
· Hearing, talking, reaching, grasping
#LI-AS1 #LI-REMOTE
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.